Terms of Service

These terms apply whenever you buy a ticket through SeroTix, whether as a guest or with an account. By completing a purchase, you accept them.

1. What SeroTix is

SeroTix is a ticketing platform. Events listed are organized and run by independent event organizers, not by SeroTix. We handle payment, ticket issuance, and door check-in on their behalf; the organizer is responsible for the event itself.

2. Your ticket

• Each ticket is a single QR code, valid for one entry only. Whoever presents it first at the door gets in — so treat it like cash and don't post it publicly.
• Your ticket, order reference, and QR code are emailed to you (if you gave an email) and always available via My Account or the guest lookup page.
• Entry requirements (age limits, ID checks, dress code, bag policy) are set by the organizer and may be enforced at the door independently of your ticket being valid.

3. Payments

We currently support M-Pesa (via Safaricom's Daraja API) and card payments (via Stripe). Your ticket is only issued once payment is confirmed by the payment provider — an STK prompt you cancel, or a card payment that fails, doesn't reserve you a ticket. Prices are shown in Kenyan Shillings (KES) and include no hidden fees beyond what's displayed at checkout.

4. Refunds and cancellations

• If an event is cancelled outright by the organizer, you're entitled to a full refund of the ticket price.
• If an event is postponed to a new date, your ticket carries over to the new date; if you can't make the new date, contact us for a refund.
• If you simply can't attend, tickets are non-refundable — this keeps ticket prices fair for everyone, since inventory was held for you. Check event details carefully before buying.
• Refunds, where owed, are issued back to the original payment method (M-Pesa or card) and can take a few business days depending on the provider.

5. Accounts

Creating an account is optional — guest checkout is always available via order reference and phone lookup. If you do create an account, you're responsible for keeping your password secure; contact us immediately if you suspect unauthorized access.

6. Our liability

We're the ticketing platform, not the event organizer — we're not responsible for the conduct, quality, or safety of an event itself, or for losses caused by outages or delays at Safaricom or Stripe that are outside our control. Nothing here limits any liability that can't lawfully be limited under Kenyan law.

7. Changes

We may update these terms as the platform evolves. Continuing to use SeroTix after a change means you accept the update; material changes will be reflected in the date above.

8. Governing law

These terms are governed by the laws of Kenya. See also our Privacy Policy for how we handle your data.

9. Contact

Questions about an order or these terms: support@serotix.space or +254 700 000000.